Billing Support

Some common billing questions:
 

  • I have a question about my media invoice, who do I contact? Please contact your Account Representative directly at the Star Tribune.
     

  • I chose PayPal to pay for my materials, why does it say NERUS Strategies, LLC? NERUS Strategies is the authorized representative, via PayPal for your Minnesota's Best schedule.
     

  • We usually trade for our media space, I don't see that in your order form. Minnesota's Best is a paid advertising program. We do not trade for any of these products.
     

  • I ordered something from the store, when will it arrive? Please allow up to 7-10 business days for creation of your custom order and shipping. All orders are processed the day they are received. You will receive "staging" emails as your order is processed through each stage.